PRODUCTION SCHEDULES & AVAILABILITY
While some raw material may need to be located to fill special orders, we maintain a very large inventory of flooring blanks. These blanks require a final profile, i.e. T&G, to be complete.
We custom mill every order and make every effort to ship within a four-week production schedule. Please contact us for exact lead time as lead times do vary and some species and widths, especially wide planks, may require additional time to manufacture.
PLEASE CONTACT US WELL ENOUGH IN ADVANCE TO ALLOW FOR THE PRODUCTION LEAD TIME.
TERMS, CONDITIONS & WARRANTY
Prices are F.O.B. our mill. There is no minimum flooring purchase, but there are handling fees below 250SF.
A 50% deposit is required to initiate all standard orders. A 50% non-refundable deposit is required to initiate all custom orders, e.g. special widths or lengths, stair parts, etc. Full prepayment may be required on small orders.
Our products are guaranteed against defects in workmanship. We have a thirty day return policy. Within that period defective goods will be replaced or refunded. Non-defective goods are subject to a 20% restocking fee. All returned goods must be returned freight pre-paid, in original condition and packaging. Shipping costs will be reimbursed on defective goods returned under warranty.